Refund & Exchange Policy

At Oziie’s, we take product quality and food safety seriously. Please check your order when it arrives and contact us promptly if something is wrong.

1. When We Accept a Return or Replacement

Our returns and replacement service is limited to products that arrive damaged, are defective or unsafe, or have been supplied incorrectly.

We do not offer voluntary returns, refunds or exchanges for change of mind, personal taste preferences, requests for a different product or a newer production batch, or plans to store a product for future use. We do not offer goodwill exceptions for these reasons.

2. Report a Problem

Please report a damaged, defective, unsafe or incorrect product as soon as you receive your order and within 24 hours of delivery so we can investigate promptly. If a problem only becomes apparent later, contact us as soon as you discover it.

Email support@oziies.com or use our contact page. Please include your order number, a photo or copy of your receipt or order confirmation, clear photos of the product and any damage, and the batch number and date markings where available.

If you suspect a safety issue, stop consuming the product. Keep the product and packaging where it is safe to do so, and contact us for instructions. Please do not send a product back before speaking with our team.

3. Opened Products & Storage

Opened or partially consumed food products cannot be returned for preference-related reasons. Opening a product does not prevent you from reporting a genuine defect or safety issue discovered after opening.

Damage or deterioration caused by improper storage or handling by the customer after delivery is not covered by our returns service. Please follow the storage and consumption instructions on the label.

4. Shelf Life & Production Dates

A product delivered within its labeled shelf life is not considered defective merely because you prefer a later production date, a newer batch or a longer period for future storage. We do not accept preference-based returns or exchanges for these reasons.

Products must still be safe, correctly labeled and consistent with their description and any shelf-life commitment made when you ordered. A valid date alone does not rule out a genuine quality or safety problem.

5. Refunds, Replacements & Delivery Charges

We will review the issue and confirm the appropriate refund or replacement. Where Oziie’s is responsible for a damaged, defective, unsafe or incorrectly supplied product, we will arrange the necessary collection and replacement delivery at no additional cost. There is no return delivery fee or EGP 120 deduction for these claims.

Refunds are based on the amount actually paid for the affected products after applicable discounts, together with any delivery charges due to be refunded. We will confirm the calculation with you. Any inspection or collection arrangements will not delay a remedy that is due.

For a confirmed product problem, we will arrange the refund or replacement within one week of your contacting us, or sooner where required. Refunds are made through the original payment method. For Cash on Delivery orders, we can arrange a bank transfer with your agreement. We will confirm the repayment method and expected timing with you.

6. Order Cancellations

Contact us as soon as possible if you wish to cancel. We can normally cancel only before an order is processed or shipped. Once dispatched, we cannot normally stop delivery.

7. Your Consumer Rights

Nothing in this policy limits your mandatory consumer rights. The reporting window, packaging requirements and exclusions above do not remove those rights.

8. Contact Us

Email: support@oziies.com
Phone: +201035775789
Or use our contact page.