Shipping policy
At Oziie’s, we aim to deliver your dose of goodness as fresh and quickly as possible. Every order is carefully packed to preserve quality, taste, and freshness from our kitchen to your doorstep.
1. Delivery Areas
We currently deliver across:
Greater Cairo
Giza
6th of October
We’re working on expanding our delivery network soon — stay tuned for updates on new areas.
2. Delivery Time
We offer same-day express delivery to selected areas across Egypt.
For all other locations, orders are typically processed within 1–2 working days, with delivery in 2–3 working days, depending on your location.
As we continue expanding our delivery network, same-day delivery will become available in more areas.
During weekends, public holidays, or high-demand periods, delivery may take slightly longer. If this happens, we'll keep you updated every step of the way.
3. Shipping Fees
Shipping fees vary based on your delivery area and will appear at checkout before you complete payment.
For some areas, free delivery may apply during special promotions or when you reach a certain order value.
4. Order Tracking
Once your order is confirmed, you’ll receive an email or SMS update with your order details.
If you have any questions about your delivery status, contact us at support@oziies.com with your order number.
5. Delivery Process
Our delivery partners are trained to handle all Oziie’s products with care to maintain freshness and packaging integrity.
If you are not available to receive your order, our courier will contact you to reschedule delivery.
6. Damaged or Missing Items
If your order arrives damaged, incomplete, or incorrect, please report it within 2 days of delivery with a clear photo and your order number.
We’ll arrange a replacement or refund as outlined in our Refund Policy.
7. Delivery Methods
We deliver using trusted local couriers that specialize in food and packaged goods delivery to ensure speed and temperature stability.
Payment options available upon delivery include:
Cash on Delivery (COD)
Credit/Debit Card
Bank Transfer
InstaPay
8. Contact Information
For any delivery-related questions or concerns, please contact us at:
Email: support@oziies.com
Phone: [+201035775789]