Shipping policy

At Oziie’s, we aim to deliver your dose of goodness as fresh and quickly as possible. Every order is carefully packed to preserve quality, taste, and freshness from our kitchen to your doorstep.

1. Delivery Areas

We deliver to selected areas across Greater Cairo: Heliopolis, New Cairo, Al Rehab, 6th of October, Sheikh Zayed, Mohandessin, Dokki, Agouza, Zamalek, Giza Neighborhoods, Downtown Cairo, Garden City, Manial, Shubra, Imbaba, Warraq, Boulaq El Dakrour, Boulaq Abo El Ela, Rod El Farag, Abdeen, El Mounira, Sayeda Zeinab, Old Cairo and Ard El Lewa.

Madinaty, Maadi and Nasr City orders are placed through WhatsApp only. Our team places the order and confirms the address, delivery fee and timing. If your area is not listed, contact us to confirm availability before ordering.

2. Delivery Time

Delivery in 60 minutes (in select areas). For Madinaty, Maadi and Nasr City, our team confirms the timing when arranging your order through WhatsApp.

3. Shipping Fees

Shipping fees vary based on your delivery area and will appear at checkout before you complete payment.
For some areas, free delivery may apply during special promotions or when you reach a certain order value.

4. Order Tracking

Once your order is confirmed, you’ll receive an email or SMS update with your order details.
If you have any questions about your delivery status, contact us at support@oziies.com with your order number.

5. Delivery Process

Our delivery partners are trained to handle all Oziie’s products with care to maintain freshness and packaging integrity.
If you are not available to receive your order, our courier will contact you to reschedule delivery.

6. Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please report it as soon as you receive your order and within 24 hours of delivery. Please share clear photos of the product and any damage, a photo or copy of your receipt or order confirmation, and your order number to document the issue and help us assist you.
We’ll arrange a replacement or refund as outlined in our Refund Policy.

7. Delivery Methods

We deliver using trusted local couriers that specialize in food and packaged goods delivery to ensure speed and temperature stability.

Payment options available upon delivery include:

Cash on Delivery (COD)

Credit/Debit Card

Bank Transfer

InstaPay

8. Contact Information

For any delivery-related questions or concerns, please contact us at:
Email: support@oziies.com
Phone: [+201035775789]